*INTERNATIONAL SHIPPING - Temporarily paused* Turnaround is currently 2-4 weeks.

Delivery & Useful Info

Dispatch & turnaround time

We aim to dispatch your order (excluding personalised items) within 7 working days. Personalised items take upto 3 weeks (21 days) to make plus postage.

Delivery times according to Royal Mail is 1-3 working days 1st Class and 3-5 working days 2nd Class. 

Please check personal details including your postal address is correct and up to date as we will post to the address supplied on your order unless you request that we send to a different address. We cannot take responsibility for incorrect or missing information supplied on your order. It is the buyer's responsibility to ensure personal details are correct.

UK Delivery

UK delivery is standard 2nd class - this is free.  A certificate of posting is always obtained and orders exceeding £40 will automatically be sent Via Royal Mail  Tracked48  

If you would like to upgrade to tracked delivery please contact us for a price before ordering. Delivery time after we post items according to Royal Mail is currently 1-3 working days 1st Class and 3-5 working days 2nd Class. These times should be used as a guide only. Occasionally items do go missing in the post. If you have not received your order by 15 working days of posting please contact us for a refund or replacement.

Worldwide delivery

We have a flat rate delivery of £15.00 worldwide so this is the most you will ever pay for postage regardless of how many items you order. We ship outside the UK-Royal Mail International Tracked Delivery. 

International buyers are responsible for paying any customs, duties and taxes set by their own country.

Delivery time after we post items according to Royal Mail is currently 3-10 working days for Europe and 10-15 working days for rest of world destinations.These times should be used as a guide only. Arrival times will vary from country to country. Occasionally items do go missing in the post. If you have not received your order by 20 working days (Europe) or 25 working days (rest of world destinations) please contact us for a refund or replacement. 

Gift wrapping

All orders arrive gift wrapped in tissue paper and thank you card as standard.

Depending on the item you order all of our products are securely packaged using either mailing boxes or plastic mailer envelopes  

Ordering a gift

We can send your order straight to your friends or family with a personalised note from you, completely free of charge - please pop us a quick message if you’d require this with your order.

Friends outside of the UK please note: worldwide destinations outside of the UK require a customs form which declares the contents, price and weight of the item so please keep this in mind when ordering as a gift. This is a legal requirement and we do not have control over this.

Returns

As our items are handmade and individually sewn, printed or painted there may be slight variations from the photographs, but that's what makes your product unique! 

We cannot accept returns on personalised items due to their custom nature unless they arrive faulty or damaged.

We hope you love your Peanut and Boo goodies but if you are unhappy with any item we are happy to offer you a full refund (excluding postage and packaging costs unless the item is faulty) if the item is returned to us in its original packaging within 30 days from the date of delivery. Please note that postage is at your own expense and we advise obtaining a certificate/proof of posting. If you wish to exchange an item, there will be an additional delivery charge for the new item.

To arrange a refund please e-mail info@peanutandboo.co.uk within 14 days of delivery with your name, order number and details of the item(s) you wish to return and why. Please do not return an item without contacting us first.

All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method.

Contact us

We’d love to hear from you if you have any questions. You can get in touch via our contact form, by e-mailing info@peanutandboo.co.uk or find us on Facebook,  Instagram and Twitter.

Share your photos with us by tagging @Peanut_and_Boo_x on instagram so we can see your snaps!